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747th Communications Squadron, Connecting People and Mission

By Tech. Sgt. Heather Redman | 15th Wing Public Affairs | Feb. 8, 2019

JOINT BASE PEARL HARBOR-HICKAM, Hawaii -- Communication and technology is the fulcrum of daily operations. Not a duty day goes by that the 747th Communications Squadron does not have a hand in the mission. From connecting people across the Indo-Pacific, to ensuring the systems we use day-in and day-out are operational, the 747th CS network infrastructure team turns the motto, “No Comm, No Bomb,” into a reality.

“Whether it’s trouble shooting computers that are not working or pulling up the network when it goes down, we are constantly working on keeping the network up and running,” said Staff Sgt. Daniel McGowan, 747th CS network infrastructure specialist. “If I don’t do my job right the base goes down and communication can halt.”

The network infrastructure team not only provides NIPR and SIPR networks, but also ensures their reliability to the 15th Wing and 14 other geographically separated units. The 747th CS enables Airmen to do their jobs by providing and ensuring Airmen have internet access and are able to access critical communications services.

However, with the information technology enterprise constantly moving forward and evolving, being responsible for every computer’s access to the internet and connectivity with other programs often becomes a challenge.

“When the Juniper System was installed, the 15th Maintenance Group was locked out of their system and could not access their work orders,” said McGowan. “With a little ingenuity we were able to track down and trouble shoot the problem to help restore flight line maintenance operations.”

Despite some operational setbacks, thanks to the efforts by the 747th CS the 15th WG is able to employ one of the more advanced information technology networks.

“The Defense Information Systems Agency is constantly upgrading and this base was one of the first to receive a new IT management software and monitoring system,” said McGowan. “Thanks to the new tools we employ here, we are automatically notified when a section’s network goes down and can implement corrective actions, sometimes before the user realizes they’ve lost connectivity.”

Having a reliable connection allows everyone on base to communicate with one another, and allows Airmen to focus on and execute their missions here at the 15th Wing and across the Indo-Pacific region.
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