An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : Media : News : News Article View
NEWS | Dec. 17, 2018

Yokota Passenger Terminal; Gateway to the Far East

By Senior Airman Gabrielle Spalding 374th Airlift Wing Public Affairs

YOKOTA AIR BASE, Japan -- It’s been over 12 hours since feeling solid ground. Flying from Seattle-Tacoma International Airport, Washington, to Yokota Air Base, Japan, on board a Patriot Express aircraft is mentally and physically exhausting. When finally landing, the thought of getting the chance to stretch, breathe fresh air and get settled in, is on the forefront of the mind.

Enter the members of the 730th Air Mobility Squadron Passenger (PAX) Terminal.

“We are the gateway to the far East,” said Airman 1st Class Alexander Blankenship, 730thAMS passenger service agent. “People who are traveling to the Tokyo region, or heading to South Korea or Singapore, weather for PCS or leisure, literally pass through us. What we do here is essential.”

The Yokota PAX terminal supports flights for service members who are going through a permanent change of duty station, or PCS, as well as flights for those who are traveling on space available, or Space-A, status. Both types of travelers headed to Asia make their first stop at the Yokota Passenger Terminal in order to begin the process.

“The mission of the PAX terminal and the agents who work here is to ensure that all passengers that are traveling through Yokota on Air Mobility Command organic or contracted aircraft get to where they need to be on time and have the most pleasant experience possible,” said 1st Lt. Cathryn Krakie, 730th AMS passenger services officer-in-charge.

Processing the approximately 76,000 passengers per year is no easy feat. The challenges faced by both the agents and passengers can vary, from a lost bag, to agents searching through regulations to ensure people are able to get on a flight; Maintaining a great customer service presence, throughout, is important in overcoming the difficulties.

“Traveling, whether in PCS status or Space-A, is a stressful experience,” said Krakie. “By emphasizing customer service, we are setting our team up for success and ensuring that our passengers are treated with the utmost respect and courtesy.”

In order to ensure the PAX team is providing the best experience possible, IPad kiosks have been installed throughout the terminal, Blankenship explains. Allowing passengers to give feedback quickly and conveniently, whether they are waiting for their luggage or to board a plane.

“The Kiosks really help,” said Blankenship. “If there is anything we need to fix, change, or if someone wants to highlight an Airman who exceeds expectations, the information gets sent straight to leadership. This gives us an immediate understanding of where we need to improve, as well as incentive to keep going above and beyond.”

The PAX also provides travelers with a variety of amenities to include; a movie lounge, an eatery, a family and infant lounge, and car rental services.

A new addition to the terminal is the designated pet area, Blankenship said. He and a fellow PSA, Airman 1stClass Smith, teamed up to get the area created in order to help ease the stressors that come when pets and owners are apart.

“As soon as people check-in their pets, we no longer put the pets aside, where they are separated from their owners,” said Blankenship. “We now have an area, located within the terminal, where they can sit with their pets until boarding the plane.”

From take-off to landing, the passenger service agents of the 730th AMS work tirelessly to make sure the transition through the PAX is as seamless and stress free as possible.

“No matter the person’s destination, it’s important for us to get them in and out of the PAX terminal as efficiently as possible," said Blankenship. “Providing excellent customer service is a priority with us. Making sure passengers have everything they need from us in order to travel safely and on time, is vital to our mission here.”



51st FW F-16 Fighting Falcons take the lead in Red Flag-Alaska 24-1
A U.S. Air Force F-16 Fighting Falcon assigned to the 36th Fighter Squadron lands on a runway at Osan Air Base, Republic of Korea, May 8, 2024. The 36th FS aircraft returned from the Red Flag-Alaska 24-1 training event with sustained operational capabilities and improved interoperability with allies. (U.S. Air Force Photo by Senior Airman Kaitlin Frazier)
May 10, 2024 - The 51st Fighter Wing took charge as the lead wing in Red Flag-Alaska 24-1 hosted at Eielson Air Force Base, Alaska, from April 18 - May 3, 2024...

Philippines and U.S. Conclude Balikatan Exercises, Shoulder-To-Shoulder
Armed Forces of the Philippines Maj. Gen. Marvin L Licudine, Philippines Exercise Director, and Lt. Gen. Michael S. Cederholm, U.S. Exercise Director representative and Commanding General, I Marine Expeditionary Force, furl the exercise flag during the closing ceremony to conclude Exercise Balikatan 24 at Camp Aguinaldo, Manila, Philippines, May 10, 2024. BK 24 is an annual exercise between the Armed Forces of the Philippines and the U.S. military designed to strengthen bilateral interoperability, capabilities, trust, and cooperation built over decades of shared experiences. (U.S. Air Force photo by Staff Sgt. Pedro Tenorio)
May 10, 2024 - The Armed Forces of the Philippines hosted the closing ceremony of Exercise Balikatan 2024, marking the successful conclusion of the largest annual combined military exercise between the Republic of the Philippines and the...

Philippine, US, Australian Forces Show Off Combined Fires Capabilities, Destroy Ship in Balikatan Training Event
U.S. Airmen assigned to the 13th Fighter Wing conduct preflight checks on a F-16 Fighting Falcon before a maritime strike during Exercise Balikatan 24 at Basa Air Base, Philippines May 8, 2024. Armed Forces of the Philippines, U.S. and Australian military forces integrate land, sea and air platforms to simultaneously sense, target, strike and destroy a decommissioned ship off the western coast of Northern Luzon. BK 24 is an annual exercise between the Armed Forces of the Philippines and the U.S. military designed to strengthen bilateral interoperability, capabilities, trust, and cooperation built over decades of shared experiences. (U.S. Marine Corps photo by Cpl. Kyle Chan)
May 10, 2024 - Philippine, U.S. and Australian military forces integrated land, sea and air platforms to simultaneously sense, target, strike and destroy a decommissioned ship off the western coast of Northern Luzon today...

DOD Releases Fiscal Year 2023 Freedom of Navigation Report
Graphic intended for use as a placeholder for Statements and Press Releases without accompanying imagery.
May 9, 2024 - The Department of Defense (DoD) released its annual Freedom of Navigation (FON) Report for Fiscal Year 2023...

Indo-Pacific Senior Military Official, Federated States of Micronesia Representatives Wrap Up Robust Joint Committee Meeting in Guam
Joint Region Marianas Hosts Delegates from the Federated States of Micronesia for the 2024 FSM-JCM

ASAN, Guam (May 3, 2024) – Joint Region Marianas hosted delegates from the Federated States of Micronesia during the FSM Joint Committee Meeting held May 1-2 in the JRM headquarters building on Nimitz Hill. Commander Joint Region Marianas Rear Adm. Greg Huffman led the discussion alongside the FSM Vice President Aren B. Palik and the U.S. Ambassador to the FSM Jennifer Johnson. In attendance were representatives from U.S. Indo-Pacific Command, U.S. Pacific Fleet, FSM national delegates, members of the FSM Congress, as well as state leaders and representatives from Chuuk, Pohnpei, Yap and Kosrae. 

The JCM is in accordance with the Compact of Free Association (COFA) Title III: Security and Defense Relations and promotes ongoing dialogue between nations with the objective to enhance security and defense responsibilities in the region. (U.S. Navy photos by Rey Rabara)
May 9, 2024 - The U.S. Indo-Pacific Command Senior Military Official in Guam and Micronesia Rear Adm. Greg Huffman, Federated States of Micronesia Vice President Aren Palik and U.S. Ambassador to the FSM Jennifer Johnson hosted another...