J6422 USPACOM Telecomm Cellular Support Information
Provided below is a list of numbers and instructions for acquiring support on your AT&T Wireless and T-Mobile devices.
If further assistance is needed, please contact HQ USPACOM J6422, (808) 477-7777, option 4.
HQ USPACOM mobile cell phone and Blackberries are contracted to AT&T Wireless.
A list of AT&T's partners for International GSM Roaming can be found at: click here.
1. AT&T INTERNATIONAL ROAMING COVERAGE, MAPS
2. AT&T INTERNATIONAL DIALING INSTRUCTIONS
3. AT&T INTERNATIONAL CUSTOMER CARE NUMBER
For AT&T International Customer Care Center, contact 1-800-335-4685.
NOTE: When dialing from outside of the U.S. contact 001-314-925-6925.
4. AT&T DOMESTIC WIRELESS CUSTOMER CARE NUMBER
For AT&T Wireless Customer Support, contact -800-331-0500.
HQ USPACOM secure Sectera cell phones and Secure Mobile Environment-Portable Electronic Devices (SME PED) are contracted to T-Mobile.
1. T-MOBILE INTERNATIONAL ROAMING COVERAGE
2. T-MOBILE INTERNATIONAL DIALING INSTRUCTIONS
Making international calls while in the U.S.:
- Dial: +(country code)(city code)(local number)
Making calls or text messaging while in-country
Reaching your Voicemail: Dial +1-805-MESSAGE, press * to interrupt your greeting, and then enter your password when prompted. You may be prompted to enter your 10-digit wireless phone number.
- To the US: Dial +1 (area code) (local number)
- To another country: Dial + (country code) (city code) (local number)
- Within the country: Dial (city code) (local number)
To avoid unexpected international roaming data charges, here are Instructions for managing data on the device while traveling abroad:
|Roaming Data On
If the customer dials #RON#.
|Your international roaming data usage has now been enabled. To disable, please dial #ROF#.
|Roaming Data Off
If the customer dials #ROF#.
|Your international roaming data usage has now been disabled. To enable, please dial #RON#.
3. T-MOBILE INTERNATIONAL CUSTOMER
Call Customer Care, FREE from your T-Mobile phone, anytime by dialing +1-505-998-3793.
4. T-MOBILE DOMESTIC CUSTOMER CARE NUMBER
For general customer care & technical support: From your T-Mobile phone: 611 Or call toll free: 1-877-453-1304
(as of October 2013)