An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.

Home : Media : News : News Article View
NEWS | May 7, 2020

DOD Aims to Make Moves Easier With New Contract for Household

By xxxC. Todd Lopez DOD NEWS

WASHINGTON -- A new contract to facilitate the movement of household goods, an integral part of any move to a new duty location, is expected to make things easier for both service members and their families.

The U.S. Transportation Command awarded the contract to American Roll-On Roll-Off Carrier Group Inc. on April 30. The first move under the new contract won't take place until February, Transcom's director of acquisition said at a news conference today.

"The ... contract is an important component of improving service members' experiences during the relocation process, and fundamentally restructures DOD's relationship with the household goods industry in order to improve access to, and management of, quality capacity to meet peak demand and enable the department to fix the accountability and responsibility lacking in today's program," Ken Brennan said.

The New Jersey-based business was chosen for the contract because the proposal the company submitted provided the best service for the best value for service members, Defense Department civilians and their families, Brennan said, adding that the carrier group beat out six other competing proposals.

Rick Marsh, the director of the defense personal property program at Transcom, said the new contract will bring great benefit to service members and their families.

Right now, he said, there's no single contractor the DOD uses to move household goods. As a result, he said, no portion of the industry is motivated to spend money to enhance the service they provide to service members and their families.

"There is ... no rationale to invest in quality suppliers and invest in your network," Marsh said. "You can't forecast the work that you're going to perform. Our current model leads to using day laborers and other folks that maybe aren't as well-trained as moving professionals should be."

By centralizing the work in one company, he said, DOD lets industry know what the demand is for household goods movement, and that allows for investment.

"They can hire and invest in very highly trained employees to come into service member homes to handle pack out or delivery," he said.

As far as accountability is concerned, he said, the department has more than 300 personal property offices at installations and another 42 shipping offices around the world that will have formally-appointed contracting officers and quality assurance evaluators.

"We're going to be working off of a centralized quality assurance surveillance plan to ensure we have accurate, rigorous oversight over the contract," Marsh said.

For families who have issues with their move, he said, there will be new avenues to rectify problems.

"I would say most of the issues that we have in our current program revolve around communication," he said. "We're going to be able to bring tools to the table that we simply can't deliver today under the current program, to be able to put families in touch with representatives from industry faster — to make the claims process much cleaner, much simpler, and for them to be, to have it settled and to be made whole ... much faster than they are today."

Currently, because of the COVID-19 pandemic, many service members are unable to relocate as they might have expected during the summer months, while others will be allowed to move if granted an exception, Marsh said. For those who are allowed to move under such an exception, efforts will be made to protect both families and movers from COVID-19.

"In an effort to protect the force and deliver a safe moving experience to DOD families, DOD has directed a series of health protection measures for personnel moving during the stop-movement period," he said.

DOD has directed that industry personnel adhere to the Centers for Disease Control and Prevention's health protection protocols, Marsh said. That includes wearing face coverings, minimizing crew sizes, cleaning frequently-touched surfaces and practicing good hand hygiene while conducting moves in family housing.

Additionally, Marsh said, moving crews will need to verify the health of their teams upon arriving at military families' homes.

"When a moving crew arrives at the curb for a pack out or delivery, moving companies will present written verification that members of the crew have been screened for illness and will be properly equipped to adhere to these protocols," Marsh said.

If a family does have concerns about the health of the team that arrives to move their household goods, Marsh said, they are also empowered to ask those movers to not come into their home.

"If families aren't comfortable, they should stop work and reschedule their move," he said. "A DOD representative will contact every DOD member during every move, in-person or virtually, to ensure protocols are being followed. And if something's not right, local transportation offices and the personnel's chain of command will get involved to make it right."
CONNECT WITH USINDOPACOM

ENGAGE & CONNECT MORE WITH PACOM

                                                 

IN THE USINDOPACOM NEWS
Remains of Korean War Soldier to be buried in Wrightstown, New Jersey
June 13, 2024 - The remains of Army Pfc. Anthony J. Lopa, a Soldier killed during the Korean War, will be interred June 28 at Brig. Gen. William C. Doyle Veteran Memorial Cemetery, Wrightstown, New Jersey. Maxwell Funeral Home, Little Egg...

First Royal Australian Navy Enlisted Sailors Begin Training at U.S. Submarine School
United States Navy and Royal Australian Navy Sailors enrolled in the U.S. Naval Submarine School’s Basic Enlisted Submarine School pose for a photo between training sessions aboard the Naval Submarine Base New London in Groton, Connecticut, Jun. 11, 2024. 



These nine RAN Sailors are the first group of enlisted RAN Sailors to attend the U.S. Naval Submarine School as part of AUKUS (Australia, United Kingdom, United States) Pillar 1 Optimal Pathway, aimed at helping Australia acquire a conventionally armed, nuclear-powered submarine fleet.



U.S. Navy photo by Lauren Laughlin
June 13, 2024 - GROTON, Conn.--The U.S. Naval Submarine School in Groton welcomed its first cadre of nine enlisted sailors and the second cadre of three officers from the Royal Australian Navy on June 3rd and 10th respectively. These 12...

Bersama Warrior 2024 first week wraps up with Mission Analysis Brief
Exercise Leadership receives a mission analysis brief as Bersama Warrior 2024 wrapped up their first week of the command post exercise, June 8, 2024 in Kuala Lupmur, Malaysia. (Courtesy Photo)
June 12, 2024 - Forty members of the Washington National Guard and their Malaysian Armed Forces counterparts wrapped up a successful first week of the Bersama Warrior 2024 staff exercise with a mission analysis brief on June 8, 2024, in...

U.S. Navy and Air Force special operations personnel conduct routine training in the Republic of Korea
A U.S. Air Force AC-130J Ghostrider gunship assigned to the 4th Special Operations Squadron from Hulburt Field, Fla. lands at Osan Air Base, Republic of Korea (ROK) June 12, 2024. The Ghostrider and its crews are participating in a regularly scheduled joint, combined exchange and training (JCET) event designed to positively affect the combat readiness of special operations forces (SOF) personnel in support of the mutual defense of the U.S. and ROK homelands. (U.S. Air Force photo by Senior Airman Jacob Cabanero)
June 12, 2024 - U.S. Air Force personnel and an AC-130J Ghostrider gunship assigned to the 1st Special Operations Wing arrived in the Republic of Korea on June 12, 2024, in support of an ongoing joint, combined exchange training iteration...

3rd MLR conducts civil engagements and volunteers during summer exercise series
U.S. Marines with 3rd Littoral Combat Team, 3rd Marine Littoral Regiment, 3rd Marine Division, paint a local school during the maritime key terrain security operations event of Balikatan 24 at Itbayat, Philippines, May 7, 2024. The event was conducted alongside Philippine Marines with Marine Battalion Landing Team 10. BK 24 is an annual exercise between the Armed Forces of the Philippines and the U.S. military designed to strengthen bilateral interoperability, capabilities, trust, and cooperation built over decades of shared experiences. (U.S. Marine Corps photo by Cpl. Malia Sparks)
June 12, 2024 - In addition to enhancing their warfighting capabilities through bilateral military training, U.S. Marines and Sailors with 3rd Marine Littoral Regiment, 3rd Marine Division, and Philippine Marines with 4th Marine Brigade,...