U.S. Pacific Command

 

J6422 USPACOM Telecomm Cellular Support Information

Provided below is a list of numbers and instructions for acquiring support on your AT&T Wireless and T-Mobile devices.

If further assistance is needed, please contact HQ USPACOM J6422, (808) 477-7777, option 4.

AT&T Information

HQ USPACOM mobile cell phone and Blackberries are contracted to AT&T Wireless.

A list of AT&T's partners for International GSM Roaming can be found at: click here.

1. AT&T INTERNATIONAL ROAMING COVERAGE, MAPS 

2. AT&T INTERNATIONAL DIALING INSTRUCTIONS

3. AT&T INTERNATIONAL CUSTOMER CARE NUMBER
For AT&T International Customer Care Center, contact 1-800-335-4685.

NOTE: When dialing from outside of the U.S. contact 001-314-925-6925.

4. AT&T DOMESTIC WIRELESS CUSTOMER CARE NUMBER
For AT&T Wireless Customer Support, contact -800-331-0500.

T-Mobile Information

HQ USPACOM secure Sectera cell phones and Secure Mobile Environment-Portable Electronic Devices (SME PED) are contracted to T-Mobile.

1. T-MOBILE INTERNATIONAL ROAMING COVERAGE
2. T-MOBILE INTERNATIONAL DIALING INSTRUCTIONS

Making international calls while in the U.S.:
  • Dial: +(country code)(city code)(local number)
Making calls or text messaging while in-country
  • To the US: Dial +1 (area code) (local number)
  • To another country: Dial + (country code) (city code) (local number)
  • Within the country: Dial (city code) (local number)
Reaching your Voicemail: Dial +1-805-MESSAGE, press * to interrupt your greeting, and then enter your password when prompted. You may be prompted to enter your 10-digit wireless phone number.

To avoid unexpected international roaming data charges, here are Instructions for managing data on the device while traveling abroad:

Roaming Data On Director
If the customer dials #RON#.
Your international roaming data usage has now been enabled. To disable, please dial #ROF#.
Roaming Data Off Deputy Director
If the customer dials #ROF#.
Your international roaming data usage has now been disabled. To enable, please dial #RON#.

3. T-MOBILE INTERNATIONAL CUSTOMER


Call Customer Care, FREE from your T-Mobile phone, anytime by dialing +1-505-998-3793.

4. T-MOBILE DOMESTIC CUSTOMER CARE NUMBER

For general customer care & technical support: From your T-Mobile phone: 611 Or call toll free: 1-877-453-1304

(as of October 2013)